Frequently Asked Questions

This page was created on December 21, 2023 - 2:02 PM

Last updated on January 29, 2026 - 6:35 AM

GENERAL FAQs

1. What is SportScore.com?
SportScore.com is a digital sports data platform based in Gibraltar that provides real-time sports scores, statistics, and analytics for various sports leagues and events worldwide.

2. Which sports are covered on SportScore.com?

• Currently Available: Football (soccer), Basketball, Cricket

• Coming Soon: Tennis, baseball, hockey, American football, and more professional and amateur leagues

• We cover thousands of competitions from over 200 countries

3. Is SportScore free to use?
Yes! All SportScore features are completely free:

• Live scores and real-time updates

• Basic statistics and standings

• Match details and lineups

• Historical data access

• No subscription required

4. How often are scores updated?
Scores are updated in real-time with minimal delay:

• Football: Within 10-20 seconds of on-field events

• Basketball: Within 3-5 seconds of play

• Cricket: Within 3-5 seconds of ball being bowled

5. Do I need an account to use SportScore.com?
No, you can access live scores and basic stats without an account. However, signing up allows you to:

• Save favorite teams, leagues, and players

• Set personalized alerts and notifications

• Access chatroom features

• Customize your news feed

6. Is the SportScore website available in multiple languages?
Currently, we support only English. We plan to add more languages in future updates.

7. Can I watch live matches on SportScore?
No, we only provide scores, statistics, and data. We do not stream live video content.

8. Does SportScore cover minor leagues?
Yes, depending on the sport, we include:

• Lower-tier domestic leagues

• Youth and academy competitions

• Regional and amateur tournaments

• Women's sports at various levels

9. Are historical match statistics available?
Yes, you can access:

• Past match results and archives

• Player career statistics

• Head-to-head historical records

• Tournament history and past winners

• Statistical trends over multiple seasons

FOOTBALL FAQs

10. What football competitions do you cover?
We cover thousands of football competitions worldwide, including:

• Top Leagues: English Premier League, La Liga, Bundesliga, Serie A, Ligue 1

• International: FIFA World Cup, UEFA Champions League, UEFA European Championship

• Domestic Cups: FA Cup, Copa del Rey, Coppa Italia, DFB-Pokal

• Global Coverage: Competitions from over 200 countries including Albanian Super League, Indian Regional Cup, and more

11. What detailed match information is available for football?
For each football match, you can access:

• Live Match Center: Real-time score, time elapsed, key events

• Lineups & Formations: Starting XI, substitutes, tactical setups (4-3-3, 3-5-2, etc.)

• Match Statistics: Possession %, shots (on/off target), corners, fouls, offsides

• Head-to-Head History: Previous meetings between teams

• Player Ratings: Performance ratings for individual players

Football-Specific Features

12. What is the "Featured Match" section?
Our algorithm selects key ongoing matches to feature prominently, showing:

• Enhanced live statistics

• Interactive voting/prediction options

• Extended match details and commentary

• Automatic updates for major events

13. How do the "Top Competitions" rankings work?
We rank competitions based on:

• Popularity: User traffic and engagement metrics

• Match Importance: Tournament stage and significance

• Data Quality: Depth of available statistics

• Geographic Relevance: Tailored to user location preferences

14. What is included in Football "Rankings"?
Our football rankings include:

• Team Form Rankings: Performance over last 5-10 matches

• Attack/Defense Ratings: Goals scored/conceded metrics

• Home/Away Performance: Team strength in different venues

• Head-to-Head Dominance: Historical performance against opponents

Transfer & News Section

15. How current is your transfer news and data?
Our Latest Transfers News section provides:

• Real-time updates: Transfers confirmed within minutes

• Detailed information: Player age, nationality, transfer fee, market value

• Sorting options: By date, league, team, transfer fee, or market value

• Historical data: Access to previous transfer windows

16. How often are player market values updated?
Player market values are updated:

• Weekly: Based on recent performances

• Post-Match: Significant changes after notable games

• Transfer Window: Adjusted during active transfer periods

• Seasonal: Comprehensive reviews at season end

Statistics & Analysis

17. What advanced statistics are available for football?
Beyond basic stats, we provide:

• Expected Goals (xG): Shot quality analysis

• Passing Networks: Team passing patterns and key players

• Defensive Actions: Tackles, interceptions, clearances

• Set Piece Analysis: Corner and free kick effectiveness

• Player Heatmaps: Positional activity during matches

18. How do you calculate player ratings?
Our player rating system considers:

• Match Performance: Goals, assists, key passes, tackles

• Statistical Impact: Contribution to team metrics

• Position-Specific Metrics: Different criteria for defenders vs attackers

• Match Importance: Performance in critical matches weighted higher

Technical & Data Questions

19. Are VAR decisions reflected in real-time?
Yes, we update scores immediately after VAR confirmation, including:

• Goal decisions (allowed/disallowed)

• Penalty awards/overturns

• Red card reviews and outcomes

• Match-changing VAR interventions

20. Do you cover postponed or abandoned matches?
We provide comprehensive coverage including:

• Real-time status updates: "Postponed," "Abandoned," "Suspended"

• Rescheduled fixture information

• Replay arrangements

• Result updates for completed replays

21. How do you handle injury time/stoppage time?
Our system shows:

• Official added time from the referee

• Live updates during injury time periods

• Clear distinction between regular and added time

• Automatic extension for significant additional stoppages

BASKETBALL FAQs

22. What basketball competitions are available?
We cover basketball globally, including:

• NBA: Full regular season, playoffs, and Summer League

• International: EuroLeague, FIBA World Cup, Olympic Basketball

• College: NCAA Division I (Men's & Women's)

• Women's Leagues: WNBA, EuroLeague Women, WCBA

• Domestic Leagues: CBA (China), NBL (Australia), ACB (Spain)

23. How detailed are your live basketball updates?
Our basketball coverage includes:

• Real-time scoring: Points updated within 3-5 seconds

• Quarter-by-quarter breakdowns

• Player stats: Points, rebounds, assists, steals, blocks in real-time

• Team statistics: Field goal %, three-point %, free throw %, turnovers

• Play-by-play commentary: Key plays and turning points

Basketball-Specific Features

24. What do the "To Win," "Spread," and "Total Points" odds mean?
Our basketball odds display includes:

• To Win: Moneyline odds for each team's outright victory

• Spread: Point spread lines (e.g., -5.5, +3.5)

• Total Points: Over/Under for combined team scores

• Odds formats: Decimal, fractional, or American based on user preference

25. How does your player "EFF" (Efficiency) rating work?
Our Efficiency Rating calculates:

text

EFF = (PTS + REB + AST + STL + BLK) - Missed FG - Missed FT - TO

• Comprehensive metric: Measures overall contribution

• Real-time updates: Changes with each statistical event

• Position-adjusted: Different benchmarks for guards vs centers

26. What statistics are tracked during live NBA games?
For NBA games specifically, we track:

• Advanced metrics: Player Efficiency Rating (PER), Usage Rate

• Lineup effectiveness: +/- ratings for different player combinations

• Shot charts: Visualization of shooting locations

• Clutch statistics: Performance in last 5 minutes with score within 5 points

Team & Player Analysis

27. How are "Top Teams" determined in basketball?
Our basketball team rankings consider:

• Win-Loss Record: Current season performance

• Strength of Schedule: Opponent difficulty adjustment

• Net Rating: Point differential per 100 possessions

• Recent Form: Last 10-game performance

• Injury Adjustments: Impact of missing key players

28. What makes your player statistics unique?
We provide basketball stats not commonly available elsewhere:

• On/Off Court Impact: Team performance with player on vs off court

• Shot Quality Analysis: Expected points per shot based on location

• Defensive Impact: Contested shots, deflections, screen assists

• Clutch Performance: Stats in final minutes of close games

Women's Basketball Coverage

29. How comprehensive is your women's basketball coverage?
We provide equal depth for women's basketball including:

• WNBA: Full season coverage with advanced statistics

• NCAA Women's: All Division I conferences and tournaments

• International: FIBA Women's competitions, EuroLeague Women

• Statistical parity: Same advanced metrics as men's games

30. Do you cover college basketball equally for men and women?
Yes, our NCAA coverage includes:

• Men's & Women's Division I: All 32+ conferences

• Tournament coverage: March Madness & Women's Tournament

• Player statistics: Comprehensive stats for all rostered players

• Conference standings: Updated in real-time

Technical Features

31. How do you handle overtime periods?
Our system seamlessly transitions to overtime with:

• Automatic period extension: From Q4 to OT1, OT2, etc.

• Cumulative statistics: Player stats continue accumulating

• Foul tracking: Player foul counts continue into overtime

• Timeout management: Updated timeout counts for OT periods

32. Are you able to track and display shot clocks?
Yes, we provide:

• Live shot clock countdowns for leagues that provide this data

• Shot clock violation alerts

• Reset notifications after offensive rebounds or fouls

• Visual indicators for shot clock pressure situations

33. How do you handle buzzer-beater shots?
We have specialized handling for end-of-period shots:

• Instant review updates for last-second shots

• Official confirmation indicators

• Video highlight integration where available

• Statistical adjustment for successful buzzer-beaters

CRICKET FAQs

34. What cricket formats and competitions do you cover?
We provide comprehensive cricket coverage including:

• International: Test matches, ODIs, T20Is (all full member nations)

• Domestic T20 Leagues: IPL, BBL, PSL, CPL, The Hundred

• First-Class Cricket: County Championship, Sheffield Shield, Ranji Trophy

• World Events: ICC Cricket World Cup, T20 World Cup, Champions Trophy

• Women's Cricket: All international matches and major domestic leagues

35. How detailed are your live cricket scorecards?
Our cricket scorecards include:

• Ball-by-ball commentary with detailed descriptions

• Partnership information: Current and recent partnerships

• Bowling spells: Overs, maidens, runs, wickets for each bowler

• Fall of wickets: When and how each wicket fell

• Powerplay tracking: Runs and wickets in each powerplay

Cricket-Specific Features

36. What information is shown during a live innings?
During live play, we display:

• Current Score: Runs/Wickets (e.g., 142/3)

• Batting Team: Active batsmen and their individual scores

• Bowling: Current bowler and their spell figures

• Recent Overs: Last 5 overs run rate

• Required Rate: For chasing teams

• Projected Score: Based on current run rate

37. How do you handle different cricket formats differently?
We adapt our display based on format:

• Test Cricket: Session markers, day-by-day scores, follow-on calculations

• ODIs: Powerplay tracking, bowling restrictions, over progression

• T20s: Strategic timeout markers, death over highlighting, run rate graphs

• The Hundred: Ball tracking per 5-ball sets, timeout indicators

38. What are "To Win" odds in cricket?
Our cricket odds provide:

• Live in-play odds that update with each ball

• Team win probability percentages

• Toss impact on odds

• Pitch condition adjustments

• Weather factor considerations

Statistics & Analysis

39. What advanced cricket statistics do you offer?
Beyond basic stats, we provide:

• Batting Strike Rate: By phase of innings (powerplay, middle, death)

• Bowling Economy: At different stages of the innings

• Player vs Player Stats: Batter performance against specific bowlers

• Venue Statistics: Average scores and pitch behavior at each ground

• Duckworth-Lewis-Stern (DLS) projections for rain-affected matches

40. How do you calculate and display player ratings?
Our cricket player ratings consider:

• Recent Form: Performance in last 10 innings/bowling spells

• Match Impact: Contribution to match result

• Opposition Strength: Performance against higher/lower ranked teams

• Pressure Situations: Performance in close matches or critical moments

Match Situations & Special Cases

41. How do you handle rain delays and DLS calculations?
We provide comprehensive rain delay coverage:

• Live weather updates and radar integration

• DLS par scores updated in real-time

• Revised targets immediately when announced

• Overs lost tracking and impact analysis

• Match continuation probability estimates

42. How are super overs and tied matches handled?
For tied matches and super overs:

• Automatic super over activation in our system

• Separate scoring for super over period

• Clear distinction between regular innings and super over

• Result updates immediately after super over completion

43. Do you cover retirements, injuries, and substitutions?
We track all player status changes:

• Retired Hurt: Marked clearly with reason if available

• Concussion Substitutes: Immediate updates with player swap

• Player injuries during match with return probability estimates

• COVID substitutions and impact on team balance

Technical & Data Questions

44. How fast are score updates during live matches?
Our cricket updates occur:

• Within 3-5 seconds of ball being bowled

• Instant updates for wickets and boundaries

• Live field placement indicators for selected matches

• Real-time DRS decision updates

45. Do you provide ball-by-ball hawk-eye or ball tracking?
For selected matches and tournaments, we offer:

• Pitch maps showing ball landing spots

• Wagon wheels for batter scoring areas

• Beehive charts for bowler accuracy

• Shot trajectories for boundary hits

46. How do you handle day/night matches and floodlight failures?
We track all match conditions:

• Session timings adjusted for day/night matches

• Light meter readings where available

• Floodlight failure alerts and estimated repair times

• Bad light updates and early stoppages

47. Are you able to track and display player milestones?
We highlight all player achievements:

• Automatic alerts for centuries, half-centuries, five-wicket hauls

• Career milestone tracking (1000 runs, 50 wickets, etc.)

• Record-breaking performances notifications

• Series aggregate leaders updates

USER ACCOUNT & SITE SETTINGS FAQs

48. How do I log in to SportScore?

• Navigate to SportScore.com

• Click the "Connect" button in top-right corner

• Choose "Sign-in with Google"

• Select your Google account and authorize

• You'll be automatically logged in

49. How do I log out?

• Click your profile icon at top of any page

• Select "Log out" from dropdown menu

• You'll be immediately signed out

50. Do I need a password for my SportScore account?
No! SportScore uses Google authentication only. You don't need to create or remember a separate password.

51. How do I reset my account access?
Since we use Google authentication:

• Any password reset must be done through Google's account recovery

• Visit Google's account recovery page if you can't access your Google account

• Once Google access is restored, you can log back into SportScore normally

Site Customization

52. How do I change the website theme?

• Click the Settings icon (gear symbol) in top-right corner

• Choose from three options:

• System Theme: Automatically matches your device's theme

• Light Theme: Always uses light mode

• Dark Theme: Always uses dark mode

• Your selection is saved automatically

53. Can I change the language on SportScore?
Currently, SportScore is available only in English. We plan to add more languages in future updates.

54. How do I customize my news feed and notifications?

• Favorites: Click the star/heart icon on any team, league, or player page

• Notifications: Go to Settings → Notifications to customize alerts

• Default preferences are saved automatically as you browse

MATCH STATUS & TERMINOLOGY FAQs

55. What does "FRO" status mean?
FRO = Final Result Only. When a match has FRO status:

• No live score updates during the match

• Only the final result will be available

• Results appear immediately or within a few hours after completion

56. What do these common match statuses mean?

• HT - Half-time: First half completed

• FT - Full-time: Match completed within regulation time

• AP - Match ended after penalties: Used for knockout competitions

• ET - Extra time: Additional playing time after regulation

• ET HT - Extra time half-time: Break between extra time halves

• AET - Match ended after extra time: Final result after extra time

• OT - Overtime: Basketball/hockey equivalent of extra time

• Aw. pen. - Awaiting penalties: Match tied, penalties to follow

• Aw. ET - Awaiting extra time: Match tied, extra time to follow

• Walkover: Victory awarded due to opponent forfeiture

Match Interruptions & Delays

57. What does "Postponed" mean?
A postponed match is rescheduled to a later date. This can happen:

• Before the match starts

• At any point before conclusion

• The remaining time will be completed on another day

58. What does "Suspended" mean in soccer?
A suspended soccer game has been interrupted by the referee due to conditions making play impossible. Common reasons include:

• Severe weather conditions

• Crowd trouble

• Safety concerns

• Pitch conditions

59. What's the difference between "Delay" and "Postponement"?

• Delay: Temporary setback (minutes/hours), match will start soon

• Example: Rain delay, equipment issues

• Postponement: Match moved to another day

• Example: Unplayable pitch, COVID outbreak

60. What happens if a football match is abandoned after 45 minutes?
The general soccer rule:

• Abandoned games are replayed unless competition rules say otherwise

• Some competitions allow results to stand if a certain time has passed

• Others require only remaining time to be played

MATCH INFORMATION & NAVIGATION FAQs

61. How do I search for a specific match, team, or league?

• Click the search icon (magnifying glass) in top-right corner

• Type the team name, league name, or player name (Choose the sport)

• Results appear instantly as you type

• Click any result to navigate directly

62. How do I view Live/Finished/Scheduled matches separately?
On the SportScore homepage:

• Click "Live" tab - Currently ongoing matches

• Click "Finished" tab - Completed matches

• Click "Scheduled" tab - Upcoming matches

• Each tab shows matches by time and date

Match Details & Statistics

63. Where can I see detailed match statistics?

• Click any match to open the Match Details page

• Statistics include:

• Possession percentages

• Shots (on/off target)

• Corners, fouls, offsides

• Passing accuracy

64. How do I check the "H2H" (Head-to-Head) information?

• Navigate to the match details page

• Click the "H2H" tab or section

• View historical data including previous meetings and performance trends

65. How do I check team standings?

• Go to the match details page

• Click the "Standing" tab or section

• View current league table positions

• See recent form (last 5-6 matches)

66. Where can I see match lineups and formations?

• On match details page, find "Lineups" section

• View starting XI and substitutes

• See formation graphics (4-3-3, 3-5-2, etc.)

• Player positions and numbers

Live Features

67. Does SportScore show live commentary?
Yes! For selected matches, we provide:

• Ball-by-ball commentary (cricket)

• Minute-by-minute updates (football)

• Play-by-play descriptions (basketball)

• Key event notifications

68. Is there a live match tracker?
Yes! Our live match tracker includes:

• Event timeline with key moments

• Visual match flow indicating momentum

• Player involvement tracking

• Statistical progression graphs

69. Are injury updates provided?
Yes, if officially reported by clubs or leagues:

• Real-time injury alerts during matches

• Substitution reasons indicated

• Post-match injury reports

• Return timeline estimates where available

70. Can I see referee decisions and VAR updates?
For major leagues, we include:

• VAR decision notifications

• Card issuance details

• Penalty award/overturn updates

• Goal decision explanations

71. Does SportScore show weather conditions?
For outdoor sports, we occasionally display:

• Weather warnings affecting play

• Temperature and conditions

• Rain delay probabilities

• Light/visibility issues

CHATROOM FEATURES FAQs

72. What is the SportScore Chatroom?
A live discussion platform where fans can:

• Discuss ongoing matches in real-time

• Share predictions and analysis

• Connect with other sports enthusiasts

• Engage in match-specific conversations

73. How do I join the Chatroom?
Requirements:

1. Sign in with Google account

2. Navigate to a specific match page

3. Find the chat box on the right side

4. Start chatting with other viewers

74. What are the Chatroom rules?
Prohibited behavior includes:

• Spam or promotional content

• Hate speech or harassment

• Off-topic discussions

• Fake score misinformation

• Violations may result in warnings or bans

75. Is the Chatroom moderated?
Yes, we have:

• Automated moderation systems

• User reporting functionality

• Community guidelines enforcement

• Real-time abuse detection

TECHNICAL SUPPORT & CONTACT FAQs

76. Can I use SportScore on mobile devices?
Yes! SportScore is fully responsive:

• Mobile-optimized website

• Tablet-friendly design

• Progressive Web App functionality

• No app download required (though apps are available)

77. Why aren't scores updating in real-time?
Troubleshooting steps:

1. Check internet connection

2. Refresh the page (F5 or pull-to-refresh)

3. Clear browser cache and cookies

4. Try a different browser

5. Contact support if issue persists

78. I found incorrect data/scores. How do I report it?

• Email: [email protected]

• Use the feedback form on our website

• Include: Match ID, error details, screenshot

• We typically respond within 24-48 hours

Contact & Support

79. How can I contact SportScore support?
Multiple channels available:

• Email: [email protected]

• Feedback form: On website Contact Us page

• Match-specific reporting: Use "Report Error" on match pages

• General inquiries: [email protected]

80. What information should I include when reporting issues?
For efficient resolution:

• Specific match ID or URL

• Detailed error description

• Screenshots if possible

• Your device/browser information

• Time and date of occurrence

81. How quickly are support issues resolved?

• Critical data errors: Within 2-4 hours

• Technical issues: 24-48 hours

• Feature requests: Evaluated regularly

• General inquiries: 24-hour response time

82. Can I suggest new features or sports coverage?
Yes! We welcome suggestions:

• Email: [email protected]

• Use the feedback form

• Join our community discussions

• We review all suggestions monthly

MOBILE & ACCESSIBILITY FAQs

83. Is there a SportScore mobile app?
Yes! Available for:

• iOS - App Store

• Android - Google Play Store

• Features identical to website

• Push notifications for favorite teams

84. Do I need different accounts for web and mobile?
No! Single Google account works across:

• Website

• Mobile apps

• All devices

• Seamless synchronization

85. Is SportScore accessible for users with disabilities?
We strive for accessibility:

• Screen reader compatibility

• Keyboard navigation support

• High contrast mode options

• Text size adjustment

• Continuous improvements based on user feedback

IMPORTANT DISCLAIMERS FAQs

86. What are the age restrictions for using SportScore?
Our services are intended for users who are at least 18 years old or of legal age in their jurisdiction. We display an 18+ ALERT to emphasize this.

87. How is user data protected?
We follow strict data protection protocols:

• GDPR compliant for European users

• SSL encryption for all data transmission

• Regular security audits

• Privacy-focused data collection

• See our Privacy Policy for full details

88. Where is SportScore based and regulated?

• Headquarters: Gibraltar

• Regulation: Gibraltar Regulatory Authority (GRA)

• Legal Framework: Gibraltar Data Protection Act 2004

• International Standards: Compliant with global data protection regulations

NEED IMMEDIATE ASSISTANCE?

For urgent issues during live matches:

• Live Match Support: Use the match page feedback button
  24/7 Critical Issues & Emergency Contact: [email protected]